How are we Prepared for Coronavirus (COVID-19) at New Haven Assisted Living and Memory Care?
Overview of protocols:
Summary of Changes per Centers for Disease Control (CDC)
• Restricted all visitation except for compassionate care such as end of life situations.
• Restricted all volunteers and non-essential healthcare personnel (HCP), including non-essential healthcare personnel.
• Canceled all group activities outside of the community and communal dining.
• Implemented active screening of residents and health care professionals for fever and respiratory symptoms.
• Employees with a temperature of 100.0 or greater will be sent home.
• Residents are getting screened twice a day and anyone with a temp of 100.0 or greater will be quarantined to their room.
• Enhanced disinfection protocols and increased cleaning schedules
• Daily communication with the CDC and management team for new updates
Frequently Asked Questions
• What is the current visitation policy?
New Haven has restricted all visitation, please help us keep our residents safe and refrain from visiting. Only New Haven care staff and essential health care professionals are allowed to enter New Haven, and will go through the proper screening prior to entry. • How can I stay connected with my loved one? We are encouraging our families to stay connected with their loved one via telecommunication. (Phone, Facetime, Skype, etc.) We are excited to announce our communities are equipped with iPads and are available for your loved one to use in order to stay connected with family and friends.
• Is New Haven having any staffing concerns?
At this time, New Haven has adequate staffing for our communities, although this could change at any moment. We have adjusted our schedules for our staff to 12-hour shifts to minimize the amount of new traffic coming in and out of the community each day. In order to prepare for staff shortages, our Administrative team will continue to hire staff. We are so grateful for our current staff that continue to show unlimited love and compassion to our residents. We have also reached out to local staffing agency if we get to a point that we no longer have applications for new hires coming in or if we have several staff out.
• Is New Haven hiring?
Yes, we are taking applications. Upon hiring we will screen prior to entry in each of our communities.
• Is New Haven accepting new move ins?
Yes, we are still taking new move ins. Each new admission will go through a screening upon arrival and will remain in their private apartment for 7 days to ensure COVID19 symptoms do not arise.
• Is my loved one safe?
Yes, the safety and well-being of your loved one is our number one priority. Flu and other infectious diseases have always created significant risks for the elderly. Due to this, New Haven is fully equipped with the proper supplies needed.
• Are the residents allowed to leave New Haven?
We are strongly discouraging any of our residents to leave the community due to the increase risk of getting exposed. However, if a resident chooses to leave the community, they will be screened upon returning and will have to remain in their room 7 days to ensure symptoms do not arise from possible exposure while out of the community.
• Since all residents are confined to their rooms including meal service, what actions are being taken to mitigate the effects of isolation of your elderly residents?
We have started daily wellness checks to include mental due to the anxiety that is going to occur with lack of socialization. I have increased the hours for the Activity Directors to allow individual activities and socialization to assist in occupying their time. Fortunately, the Activity Directors are all hands on deck and have really been enjoying the one on one they are getting with the residents.
• What if COVID-19 is reported at New Haven?
If New Haven has a case of COVID-19 we will notify all residents and family members immediately. The infected resident will be quarantined for 14 days. We will also follow all CDC and Health Department guidelines. All communities have personal protective equipment ready and available for use.
• What is New Haven doing to prevent your employees from bringing in COVID-19?
All employees are screened prior to entering the community. We recommend to all of our employees to avoid as much social interaction outside of work as possible.
• How is New Haven monitoring residents for signs of COVID-19?
New Haven is monitoring residents for any physical changes. If signs or symptoms exist, the resident will have their temperature take 3 times a day and at every shift change.
• Can medical health care professionals visit residents at New Haven?
New Haven is only allowing essential health care professional in the community and will undergo proper screenings prior to entry by taking their temperature, applying face mask and proper sanitizing procedures. At this time, we are still allowing Hospice to come into the community to provide care but have minimized those visits to twice a week.
• Are routine medical appointments going to continue?
New Haven will coordinate with the resident, family, and provider, to determine what the best option will be. We do have telecommunication options for residents to connect with their provider.
• Can I still bring supplies and care packages to my loved one?
Yes, please notify New Haven when you would like to bring packages or any supplies. Packages are to be delivered to the front door and labeled with the resident’s name. Each package will be sanitized before being delivered to the resident to prevent any spreading of any possible contamination.
• If I am currently setting up medications for my loved one do, I continue to do so?
Yes, you can continue to deliver medications to the front door, and we will sanitize the medications as they come into the community.
• Does New Haven have the supplies to support my loved one’s needs during this time?
Yes, New Haven has vendors that are continuing to meet the needs for our residents. We have a TENA incontinence program in place where we can supply all incontinence products. If this is something that you are interested in, please contact your Administrator and we will be happy to get your loved one started on the TENA program.
• Is New Haven changing the chemicals used for cleaning to help with COVID-19?
Yes, New Haven has increased our cleaning supplies to a hospital grade and the chemical is 100% effective against COVID-19.
• Where can I access the most recent updates around New Haven’s response to COVID-19?
Please visit our website www.newhavenassitedliving.com or our Facebook page and we are posting updates daily around any changes with the response to COVID-19.
Call or email us with questions or to arrange a tour: (512) 667-0077