Your health and safety are our top priority during COVID-19
Public Announcement COVID-19
November 24, 2020
With the number of COVID-19 cases increasing I know how difficult and scary it can be to take the next step of transitioning a loved one into an assisted living facility with the unknown in front of us.
I want to assure you that New Haven is taking every necessary precaution to ensure the safety of our current and future residents. We continue to implement all federal, state, and local infection prevention measures. There are black and white state guidelines as well as some grey areas. Due to our small communities, we are able to set some of our own guidelines in the grey areas. Texas Health and Human Services (THHS) allows up to two essential caregivers per resident after completing state required testing and consents. As important as it is for the well-being of our residents to have contact with their families/friends, this can also increase the risk of bringing COVID-19 into our facility. I have limited up to three total essential caregivers in the facility at one time. A pre negative COVID-19 test must be obtained prior to allowing an essential caregiver into our community. In addition if the essential caregiver does not follow the same infection control guidelines outside of the facility as we demand while inside the facility, the essential caregiver will be requested to obtain an additional COVID-19 test before allowing back into the facility. We continue to perform COVID-19 temperature checks with a questionnaire a minimum of two times daily for residents and at the start of the shift for all employees. Sanitation to the facility a minimum of three times daily continues as set forth back in March using hospital grade solutions. We are encouraging families to not take residents out of the facility to limit their contact outside of our facility.
We have been incredibly fortunate to have less than 10 resident/staff infected with COVID-19 throughout our ten locations.
We will continue to take every precaution as part of our commitment to keep our current and future residents safe and healthy through these trying times.
Tessa Wilson, Director of Operations and Clinical
COVID-19 Updated Protocols and Procedures
October 21, 2020 Update
Dear New Haven Families,
I would like to update you all on the new protocols and procedures updated by Texas Health and Human Services (THHSC) effective October 21, 2020 and in addition share how we will be conducting Holiday festivities as they are quickly approaching.
We will continue to have scheduled outdoor patio visits with the change of now only being able to allow two visitors at a time with the individual resident. We will continue social distancing and wearing a face mask. Face shields may be worn in addition to a face mask, but not in exchange of a face mask.
We are now allowing communal dining and activities for residents only and do not have a restriction on the number of residents in one room such as dining, living or day rooms, but will continue social distancing.
Chaplains are allowed in as they are considered essential visits so long as they pass the COVID-19 screening/questionnaire.
Entertainers are no longer allowed at this time. Previously they were allowed out doors.
If a resident leaves the facility for an overnight visit outside of a medical center, they must quarantine for 14 days regardless of where they visited.
If a resident leaves the facility for any reason and did not follow infection control policies, has been around an individual with unknown COVID-19 or positive COVID-19, that resident will be quarantined for 14 days.
I have distributed the plexi glass to all communities and will send approval for indoor plexi glass visits to HHSC no later than Nov,6 in hopes to start these visits on Nov, 9. When these visits start, only one visitor will be allowed at a time. If you have two visitors, you will need to schedule back to back visits with resident still only allowing one visitor at a time. Remember, all visits indoor and outdoor must be scheduled with the Administrator or Wellness Director. We will continue the same screening as we are currently doing and of course face mask must be worn.
With the COVID-19 pandemic continuing, our team has become quite creative with keeping our loved ones busy and entertained. We all know how important it is to make New Haven feel like home from the day your loved ones moves in. Although we will decorate and have a multitude of activities for the holidays to keep our residents in the spirit of the season, we know it will not be the same without the flow of our loving families able to join us. As of now, we are restricted to have holiday parties involving our families, but will have our Holiday meals for the residents as we have done in the past. If you would like to take your loved one home on Thanksgiving or Christmas, we will not restrict you from doing so. With that being said, we expect you to follow the CDC guidelines to keep our resident safe and refraining from bringing the virus into our community. As noted above, if infection control policy is not followed while outside of the community, our resident will have to quarantined for 14 days.
We are so blessed to have such wonderful families within our communities, and this will be as difficult for all of us to not see all of you as it will be for you to not see your loved one.
I will continue to keep you all updated as I receive information.
Please feel free to contact your Administrator or myself if you have any further questions.
DIRECTOR OF OPERATIONS AND CLINICAL
325-450-0049 (325) 450-0049
Coronavirus August 7th Update
As many of you are aware, Govt. Abbott released an update on 8/6/2020 in regard to opening up our facilities. I want to share a few of the specifics that I do know as of today 8/7/2020 as many of you have reached out with questions. The Texas Health and Human Services Commission (HHSC) announced limited visitation rules for Assisted Living Facilities. We will be required to enhance emergency rules requiring additional action to mitigate the spread of COVID-19 as this continues to be a rapidly evolving situation and are constantly assessing what actions are necessary to keep our residents and staff safe in our facilities. Our goal is the reunite our residents with their families and friends.
As we know the access to family and loved ones is an important part of every resident’s health and well-being we also recognize the need to balance the emotional and physical health impacts of isolation against serious dangers that COVID poses to our vulnerable residents.
Although visitors are not allowed in at this time, I will be working diligently over the next several days to prepare for visitation. There are several items I need to have in place per HHSC that are required in advance to assure our residents, families and staff remain safe. My hope is that by mid next week you will all be able to see your loved one at some point.
For the health and safety of our facility residents and staff, public visitation will be limited to outdoor visits only. Physical contact between residents and visitors will not permitted. Additional conditions we will be required to conduct during outdoor visitation include:
- No confirmed positive COVID-19 case in staff in the last 14 days.
- No active positive case in residents
- Adequate infection control procedures
- Facility staff MAY be required to test weekly
- 6ft social distancing between resident and family member
- Resident and family member must wear mask at all times
Further information will be sent out next week as I receive information additional information from HHSC
I want to thank all of you for your patience, love and support during this unforeseen pandemic. It will be a joyous day for us all to allow our families to return and especially the day you all get to wrap your arms around yours and our precious residents.
Director of Operations
UPDATED: July 15, 2020
Read our latest news update in regard to the steps we are taking at New Haven Assisted Living & Memory Care.
New Haven Prepared for Senior Safety During the Corona Outbreak
We have spoken with several families considering senior living options during the Corona outbreak. The primary reason driving their research is that senior living provides a safe and secure home for their loved ones. In addition, senior living offers delicious meals, assistance with daily living and activities to keep our residents active and engaged. At New Haven, our highly trained staff is caring for your loved one 24 hours a day, 7 days a week so that you can manage your busy household without the added stress of being a full-time caregiver.
The Center for Disease Control (CDC) now offers daily and weekly guidance to senior living communities on best practices in an emergency giving us the resources to respond quickly to concerns and to keep our residents safe.
Three reasons you might consider New Haven for your loved ones during this time of uncertainty are:
- Safety and security at New Haven communities– While most people struggle to find hand sanitizer, toiletries, groceries and medications, New Haven communities are well stocked with such items.
- Staying connected during social distancing – Our communities have the capability to stay connected with Facetime, Skype, Zoom, and old fashion phone calls. We also encourage window-side visits, pen-and-paper letters, and goodie bags dropped off at our front door. Our team is cautious yet creative with our Life Enrichment programs, offering fun and safe daily activities to keep our residents mentally and physically engaged, limiting isolation to prevent depression.
- Daily cleaning and sanitizing to keep residents safe – Our communities have upgraded cleaning supplies to hospital grade solutions and we sanitize and wipe down the entire building repeatedly throughout the day. Our communities are supplied with hand sanitizer stations, masks and gloves and have increased hand washing in order to protect everyone in our community from the coronavirus.
We are confident that New Haven communities are the safe and secure homes where your loved one will thrive. Let us calm your fears about making the decision to move your loved one in this uncertain time. Come experience the New Haven resident-centered environment that our communities offer, so that your loved one feels secure and enjoys all the comforts of home.
How are we Prepared for Coronavirus (COVID-19) at New Haven Assisted Living and Memory Care?
Overview of protocols:
Summary of Changes per Centers for Disease Control (CDC)
- Restricted all visitation except for compassionate care such as end of life situations.
• Restricted all volunteers and non-essential healthcare personnel (HCP), including non-essential healthcare personnel.
• Canceled all group activities outside of the community and communal dining.
• Implemented active screening of residents and health care professionals for fever and respiratory symptoms.
• Employees with a temperature of 100.0 or greater will be sent home.
• Residents are getting screened twice a day and anyone with a temp of 100.0 or greater will be quarantined to their room as well as contacting the local health department for protocols
• Enhanced disinfection protocols and increased cleaning schedules
• Daily communication with the CDC and management team for new updates
Frequently Asked Questions
What is the current visitation policy?
New Haven has restricted all visitation, please help us keep our residents safe and refrain from visiting. Only New Haven care staff and essential health care professionals are allowed to enter New Haven and will go through the proper screening prior to entry. • How can I stay connected with my loved one? We are encouraging our families to stay connected with their loved one via telecommunication. (Phone, Facetime, Skype, etc.) We are excited to announce our communities are equipped with iPads and are available for your loved one to use in order to stay connected with family and friends.
Is New Haven having any staffing concerns?
At this time, New Haven has adequate staffing for our communities, although this could change at any moment. We have adjusted our schedules for our staff to 12-hour shifts to minimize the amount of new traffic coming in and out of the community each day. In order to prepare for staff shortages, our Administrative team will continue to hire staff. We are so grateful for our current staff that continue to show unlimited love and compassion to our residents. We have also reached out to local staffing agencies if we get to a point that we no longer have applications for new hires coming in or if we have several staff out.
Is New Haven hiring?
Yes, we are taking applications. Upon hiring we will screen prior to entry in each of our communities.
Is New Haven accepting new move ins?
Yes, we are still taking new move ins. Each new admission will go through a screening upon arrival and will remain in their private apartment for 7 days to ensure COVID19 symptoms do not arise.
Is my loved one safe?
Yes, the safety and well-being of your loved one is our number one priority. Flu and other infectious diseases have always created significant risks for the elderly. Due to this, New Haven is fully equipped with the proper supplies needed.
Are the residents allowed to leave New Haven?
We are strongly discouraging any of our residents to leave the community due to the increase risk of getting exposed. However, if a resident chooses to leave the community, they will be screened upon returning and will have to remain in their room 7 days to ensure symptoms do not arise from possible exposure while out of the community.
Since all residents are confined to their rooms including meal service, what actions are being taken to mitigate the effects of isolation of your elderly residents?
We have started daily wellness checks to include mental due to the anxiety that is going to occur with lack of socialization. I have increased the hours for the Activity Directors to allow individual activities and socialization to assist in occupying their time. Fortunately, the Activity Directors are all hands on deck and have really been enjoying the one on one they are getting with the residents.
What if COVID-19 is reported at New Haven?
If New Haven has a case of COVID-19 we will notify all residents and family members immediately. The infected resident will be quarantined for 14 days. We will also follow all CDC and Health Department guidelines. All communities have personal protective equipment ready and available for use.
What is New Haven doing to prevent your employees from bringing in COVID-19?
All employees are screened prior to entering the community. We recommend to all of our employees to avoid as much social interaction outside of work as possible.
How is New Haven monitoring residents for signs of COVID-19?
New Haven is monitoring residents for any physical changes. If signs or symptoms exist, the resident will have their temperature taken 3 times a day and at every shift change.
Can medical health care professionals visit residents at New Haven?
New Haven is only allowing essential health care professionals in the community and will undergo proper screenings prior to entry by completing a COVID-19 signs and symptom questionnaire, taking their temperature, applying face mask and proper sanitizing procedures. At this time, we are still allowing Hospice to come into the community to provide care but have minimized those visits to twice a week.
Are routine medical appointments going to continue?
New Haven will coordinate with the resident, family, and provider, to determine what the best option will be. We do have telecommunication options for residents to connect with their provider.
Can I still bring supplies and care packages to my loved one?
Yes, please notify New Haven when you would like to bring packages or any supplies. Packages are to be delivered to the front door and labeled with the resident’s name. Each package will be sanitized before being delivered to the resident to prevent any spreading of any possible contamination.
If I am currently setting up medications for my loved one, do I continue to do so?
Yes, you can continue to deliver medications to the front door, and we will sanitize the medications as they come into the community.
Does New Haven have the supplies to support my loved one’s needs during this time?
Yes, New Haven has vendors that are continuing to meet the needs for our residents. We have a TENA incontinence program in place so we can supply all incontinence products. If this is something that you are interested in, please contact your Administrator and we will be happy to get your loved one started on the TENA program.
Is New Haven changing the chemicals used for cleaning to help with COVID-19?
Yes, New Haven has increased our cleaning supplies to a hospital grade solution that is 100% effective against COVID-19.
Where can I access the most recent updates around New Haven’s response to COVID-19?
New Haven is offering virtual tours at each of our facilities and video conferences to answer all of your questions. Stay updated on the precautions that New Haven community is taking in our recent news channels.