News

Updates for COVID-19

Is assisted living safe during COVID-19? August 7th Update

As many of you are aware, Govt. Abbott released an update on 8/6/2020 in regard to opening up our facilities. I want to share a few of the specifics that I do know as of today 8/7/2020 as many of you have reached out with questions. The Texas Health and Human Services Commission (HHSC) announced limited visitation rules for Assisted Living Facilities. We will be required to enhance emergency rules requiring additional action to mitigate the spread of COVID-19 as this continues to be a rapidly evolving situation and are constantly assessing what actions are necessary to keep our residents and staff safe in our facilities. Our goal is the reunite our residents with their families and friends.

As we know the access to family and loved ones is an important part of every resident’s health and well-being we also recognize the need to balance the emotional and physical health impacts of isolation against serious dangers that COVID poses to our vulnerable residents.

Although visitors are not allowed in at this time, I will be working diligently over the next several days to prepare for visitation. There are several items I need to have in place per HHSC that are required in advance to assure our residents, families and staff remain safe. My hope is that by mid next week you will all be able to see your loved one at some point.

For the health and safety of our facility residents and staff, public visitation will be limited to outdoor visits only. Physical contact between residents and visitors will not permitted. Additional conditions we will be required to conduct during outdoor visitation include:

No confirmed positive COVID-19 case in staff in the last 14 days.
No active positive case in residents.
Adequate infection control procedures.
Facility staff MAY be required to test weekly.
6ft social distancing between resident and family member.
Resident and family member must wear mask at all times.

Further information will be sent out next week as I receive information additional information from HHSC.

I want to thank all of you for your patience, love and support during this unforeseen pandemic. It will be a joyous day for us all to allow our families to return and especially the day you all get to wrap your arms around yours and our precious residents.

If you have further questions, please do not hesitate to reach out to your Administrator or myself.

Tessa Wilson

Director of Clinical Care and Operations

tessa@newhavenassistedliving.com

Coronavirus Response for Senior Living

The overall health and safety of staff and residents is our top priority.

New Haven residents and staff continue to stay safe and healthy during the COVID-19 outbreak. New Haven staff have gone above and beyond the standards to ensure our resident safety. These are the safety guidelines that the New Haven Staff is adhering to:

Wearing Face Masks

New Haven is following the recommendations of Center for Disease Control – staff and residents wear face masks. Staff must wear masks at all times. When staff is in the apartment working with a resident or outside of the apartment, residents wear also wear a mask.

New Haven has also asked that all essential healthcare workers visiting New Haven wear masks.

Outside Health Provider Protocols

Upon arrival, all outside health providers must answer and pass a COVID-19 questionnaire and have their temperature taken. New Haven has asked that home health/hospice visits take place at the beginning of their day to help prevent the spread of disease from one facility to another.

COVID-19 Questionnaire

In an effort to track signs and symptoms of the illness, all staff and residents must also regularly complete a COVID-19 questionnaire. The questionnaire is performed twice daily, once in the morning and once in the evening.

Staying PPE Supplied

New Haven developed guidelines early on in order to ensure adequate supply of PPE supplies. Additionally, PPE inventory is tracked daily in order for communities to have the equipment necessary to keep residents and staff safe.

Communication

New Haven has implemented a CareMerge broadcast messaging system. Immediate COVID-19 communication is sent via text, voicemail, and email to facility staff and families.

We want to ensure that our families and staff are the first to know about any immediate changes within each community, and the CareMerge Broadcast messaging system has made the process efficient.

Health and Mental Status

Residents complete a Health and Mental Status assessments each week to assess mental wellbeing of our residents. Not only is the health of our residents a top priority, but the overall well-being is of utmost importance as well.

Life Enrichment

New Haven has increased hours of Activity Directors due to the visitor restriction of their loved one to prevent isolation and depression. We want to continue to keep our residents active, as this helps with their overall health. In order to keep social distancing and keep our residents active, we have adjusted our daily schedule to offer small social activities, but still, allow our residents to stay socially distant and active.

Virtually Connected

Our aim is to keep families engaged on a daily basis. To stay virtually connected, iPads help residents stay connected with their loved ones. We have also increased posting of daily activities on Facebook.

Experience the New Haven resident-centered environment that our communities offer so that your loved one feels secure and enjoys all the comforts of home. Let us calm your fears about making the decision to move your loved one in this uncertain time.

Please visit our website and Facebook page for continued updates on our response to COVID-19.

New Haven of Spring and Tomball Receive a Special Visit

New Haven Assisted Living and Memory Care of Tomball and Spring enjoyed new visitors at their window this last week. Enjoy the interview from ABC 13, Houston to see the joy and smiles from our residents.

Click HERE to see the video of the residents enjoying new visitors from therapy horses!

Diamond Oak Stables, owned by Gretta Schieffer, volunteered to bring her horses to the New Haven communities to bring smiles to the residents.

COVID-19 has brought many challenges and many new “norms” for our residents, getting to socialize with these beautiful horses brought some laughter and joy into our home.

New Haven is going into the 6^th week of being COVID free within our 8 New Haven communities. New Haven’s immediate and rigorous plan of action responding to COVID-19 is the primary reason why there are zero infections. The health and wellbeing of our residents, families and staff are of utmost importance to us.

Stay updated on all news and daily activities by visiting our Facebook Page

Getting Creative for Family Visits

“Rae Martin, a licensed vocational nurse at New Haven Assisted Living in Spring said the facility has also been leaning on technology to help residents and families keep in touch.

“I email the families, a few times a week, at least every other day to keep them updated on new updates for the coronavirus and activities going on in the building,” Martin said. “I send them pictures; we pretty well keep in touch. It’s like a huge family here.”

However, should families need more than virtual conversations over video, Martin said families can also visit and see loved ones through residents’ windows.

Visit Here to see more about how we are getting creative for family visits!

MARCH 31st UPDATE

UPDATES FOR CORONAVIRUS-19

Our New Haven management team is taking every action to stay connected with our residents and families as we continue to navigate the personal implications of COVID-19 per CDC guidelines. The health and wellbeing of our resident’s, families and staff members are of utmost importance to us. Below is a plan we have put together to ensure that your loved ones are being protected from COVID-19.

Summary of Changes per Centers for Disease Control (CDC)

Restricted all visitation except for certain compassionate care, such as end of life situations.
Restricted all volunteers and non-essential healthcare personnel (HCP), including non-essential healthcare personnel.
Canceled all group activities outside of the community and communal dining.
Implemented active screening of residents and health care professionals for fever and respiratory symptoms.
Employees with a temperature of 100.0 or greater will be sent home.
Residents with a temp of 100.0 or greater will be quarantined to their room.

We are encouraging our physicians to use telemedicine to screen and treat our residents using technology networks to reduce the flow of non-core health care providers from entering into our facilities.

Healthcare providers such as Hospice and Home Health will have limited visits sufficient to allow the resident to stay on services. Hospice caregivers who provide baths for those residents will be allowed into the facility, but visits will be decreased. All outside healthcare providers will be required to complete the

COVID-19 symptom screening and will be required to use Personal Protective Equipment (PPE) upon entering the facility.

Watch for symptoms:

Reported illnesses have ranged from mild symptoms to severe illness and death for confirmed coronavirus disease 2019 (COVID-19) cases.

The following symptoms may appear 2-14 days after exposure.^*

Fever
Cough
Shortness of breath

Relying on the expertise of the CDC and local health officials across the country, we are committed to sharing information as soon as we have it to protect the health and wellbeing of our residents, employees and families. At the heart of our core values is you, and the New Haven management team who serve you. We are here to support your needs and care for your loved one in every way possible.

We know this is a very difficult time for you as visits are restricted due to the CDC protocols and we will continue to go above and beyond to make every effort to allow you to visit with your loved one via Facetime or other sources of telecommunication. Our goal is to reduce the anxiety level of our residents due to the many changes and maintain our compassionate level of care.

If you have further questions, please do not hesitate to reach out to your Administrator or myself.

Tessa Wilson

Director of Clinical Care and Operations

tessa@newhavenassistedliving.com

Visitation Hours

New Haven has stopped all outside visitors at this time until further notice. All outside providers have been canceled as well unless an emergency otherwise medical visits will be via FaceTime or telecommunications! We understand this is an inconvenience for some but our priorities continue to be the residents. We also encourage taking your loved one out as little as possible. Thank you all for your understanding and helping us put your loved ones first if you have any questions or concerns I am available.

**Please share for your extended family and friends as well**

COVID-19 Update for Precautions and Plan of Action

To our residents and family members:

As most of you are aware the Coronavirus Disease continues to spread within and outside of the United States. As an organization we continue to educate ourselves and our staff on the preparedness if at some point we suspect one of our residents, family members or staff may be infected with the disease. Please see below information obtained from the Centers for Disease Control (CDC) and the steps we are required to take along with some information regarding the specifics of the disease.

COVID-19 is the abbreviated name for novel Coronavirus Disease 2019 that first emerged in Wuhan, Hubei Province, China. Coronavirus disease 2019 (COVID-19) is a respiratory illness that can spread from person to person.

Illness: COVID-19 illness may be mild to severe. Symptoms may appear as soon as 2 days and as long as 14 days after exposure. Symptoms include fever, dry cough, and shortness of breath. Other symptoms include nasal congestion, runny nose, sore throat or diarrhea. These symptoms are usually mild and begin gradually. Some people who are infected may remain asymptomatic. Up to 80% of infected people recover without any need to seek care. Some will develop severe illness (typically in the second week of illness) and at present it is estimated that around 2% will die. Just as with influenza and other viral infections, older adults and patients with comorbid conditions are at increased risk for more severe illness.

Transmission: COVID-19 is spread from person-to-person by respiratory droplets between people who are in close contact with one another (about 6 feet). While there is not yet evidence for spread from surfaces or objects (fomites), this may also be a possible mechanism of transmission. At present, COVID-19 is not felt to be spread through airborne transmission such as seen with tuberculosis or measles.

INTERIM RECOMMENDATIONS FOR ASSISTED LIVING FACILITIES

Who Should Be Evaluated As A Suspected Case: Currently, people returning from sites where there is ongoing person-to-person transmission of COVID-19, or who have been in close contact with individuals known to be infected with COVID-19 are at greatest risk for COVID-19. Such individuals have been part of the CDC’s case definition used to determine when to evaluate individuals for COVID19. On February 26, 2020, the CDC updated its guidance to also consider COVID-19 in individuals with fever and severe lower respiratory failure requiring hospitalization without an alternative diagnosis. The CDC may further expand guidance on who to test and under what circumstances.

Our healthcare personnel will use the CDC definitions to guide whether an individual should be evaluated for COVID-19. • We will continue to monitor the CDC website regularly for updates to the case definition.

At present, given the rare presence of COVID-19 in the community, healthcare personnel suspecting a case of COVID-19 will contact their local and/or state public health department for guidance on management.

At present and under an abundance of caution, per the CDC recommendation our healthcare employees at each facility will continue to use Standard Precautions, Contact Precautions, Airborne Precautions, and Eye Protection. This means wearing a gown, gloves, facemask, and goggles or a face shield if there is a suspected case in the facility • We will also continue frequent hand hygiene with alcohol-based hand rub or soap and water • We have purchased an EPA-registered, hospital-grade disinfectant and will perform frequent daily cleaning of commonly touched environmental surfaces to decrease environmental contamination.

Since we do not have airborne isolation rooms (often called negative pressure rooms) we will follow the listed procedures below according to the CDC.

If an individual meets the CDC case definition of a suspected case, we will place the individual in a single room with a closed door pending consultation with the local health department.

Reducing The Risk Of Introducing COVID-19 In Our Facilities:

Employees: Because healthcare personnel reside in the community and work in facilities, they have the potential to introduce infections into our Assisted Living populations. As with all situations, we have asked all of our healthcare personnel who are ill stay home and seek healthcare advice through their regular provider. Those with mild symptoms are encouraged to call, rather than coming to the community in person.

If there is evidence of community-wide COVID-19 illness, we will screen staff at entry into the facility for respiratory signs, symptoms and fever.

Visitors: Like healthcare personnel, visitors may also inadvertently foster spread of infections in the Assisted Living setting. Given the unique nature of the Assisted Living setting, it will not likely be possible to prohibit all visitors in the event of community-wide COVID-19 illness. For example, individuals on hospice should be able to visit with family members who are not ill.

Consistent with good routine practice, as during flu season we post signs requesting that people with acute respiratory illness refrain from entering the facility. This applies whether or not there is COVID-19 activity in the community. We recommend individuals (regardless of illness presence) who have a known exposure to someone with a COVID-19, or who have recently traveled to areas with COVID-19 transmission, refrain from entering the facility. If there is community-wide transmission of COVID-19, we will screen visitors at entry to the facility.

Planning: As part of our facility’s regular risk assessment, we have a developed plan to prepare for and respond to potential outbreaks and/or pandemics. The plans developed for pandemic influenza is the same model used in addressing the prevention and management of COVID-19.** Key measures for this include:

Calling our State and/or Local Health Department (for testing and guidance) • Social distancing, including suspending group activities including dining and other social events • Consistent staff, in which staff are assigned to the same building on a consistent basis • Daily temperature checks and symptom monitoring for residents and staff • Furlough for staff with respiratory symptoms • Having a plan to bring in temporary staff, perhaps through an agency, when there is insufficient staffing due to illness or increased burden of care.

The length of time during which infected individuals shed virus is not yet known. As symptoms improve, the amount of virus shed by infected individuals should decrease. Based on COVID-19 in Assisted Living Settings

Experience with similar viruses, people with severe illness will shed more virus and for a longer period of time than those with mild COVID-19 infection. People with severe illness may continue to shed virus even 12 days after symptom onset. The decision of when people no longer require isolation precautions will be made on a case-by-case basis and in consultation with our public health officials. Such a decision will take into account the severity of the illness, comorbid conditions, resolution of fever, and clinical status of the resident.

If you have any further questions regarding New Havens plan of action for the Coronavirus Disease, please do not hesitate to speak with your administrator or feel free to contact me directly.

Tessa Wilson

Cell: 325-227-0535

Director of Operations and Clinical